COMPETENCIES
3067.1.1 : Change Management Theories
The graduate summarizes the theories related to change management.
3067.1.2 : Diagnosing and Planning for Change
The graduate explains how organizations diagnose the need for change and determine recommended
approaches for implementing change.
3067.1.3 : Innovation and Leadership
The graduate describes different innovation strategies and the role leaders play in innovation.
3067.1.4 : Implementing Change
The graduate explains the various approaches to implementing change and the roles that leaders and other
stakeholders fulfill.
3067.1.5 : Sustaining Change
The graduate explains the strategies, principles, roles, and models for sustaining change.
3067.1.6 : The Learning Organization
The graduate explains how learning organizations develop and how learning organizations and traditional
organizations approach change differently.
SCENARIO
Task 1: Change Management Consultation
You have been hired as a change management consultant for a manufacturing company. The leadership of the
company currently uses a top-down management approach. The organizational structure is a hierarchy
(pyramid type). Employees are not encouraged to be creative or make suggestions or decisions. They are also
not encouraged to experiment and come up with new solutions to problems.
The company has grown rapidly over the past decade, from generating $1 million in sales to $100 million. In
the past year, the company expanded its business internationally and now has 500 employees worldwide.
Due to the rapid growth of the company, the organization has not invested in training and development
opportunities for its employees to drive innovation and process improvements. Additionally, the company’s
processes and software systems for inventory management have become antiquated.
As the change management consultant, you will provide a report for the executive leadership team where
you diagnose the need for change and explain how to plan for change, how to implement change, and how to
sustain change. You will also explain how the company can transition to a learning organization in order to be
on the forefront of change and innovation.
REQUIREMENTS
Your submission must be your original work. No more than a combined total of 30% of the submission and no
more than a 10% match to any one individual source can be directly quoted or closely paraphrased from
sources, even if cited correctly.
A. Discuss the need for change for the company in the scenario using either the systems contingency model
or the organizational life cycle model.
B. Describe the differences between a learning organization and a traditional organization.
1. Identify which stage of Woolner’s 5-stage model the company is currently in.
a. Explain why the company is currently in the identified stage of Woolner’s 5-stage model.
2. Explain how the company from the scenario would use Senge’s 5 disciplines to become a learning
organization.
C. Identify the end result and the nature of change to take the company from a traditional organization to a
learning organization using Balogun and Hope-Hailey’s model.
Note: You may either identify both the end result and nature of change individually or identify the name
of the quadrant in Balogun and Hope-Hailey’s model that aligns to the end result and nature of change.
1. Explain why the end result and nature of change would be appropriate for the company in the scenario
using Balogun and Hope-Hailey’s model.
D. Discuss how four steps of the action research model could be applied to the change process (traditional
organization to learning organization) for the company in the scenario.
E. Recommend two innovation strategies that management could use to transition the company in the
scenario from a traditional organization to a learning organization.
1. Explain how one recommended innovation strategy would be used by management in the company’s
change process.
F.
Discuss how four steps of Kotter’s 8-step model could be applied to the change process for the company in
the scenario.
G. Explain how each of the five pillars of sustainable change could be applied to sustain the learning
organization environment of the company in the scenario.
H. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or
summarized.
I. Demonstrate professional communication in the content and presentation of your submission.
File Restrictions
File name may contain only letters, numbers, spaces, and these symbols: ! – _ . * ‘ ( )
File size limit: 200 MB
File types allowed: doc, docx, rtf, xls, xlsx, ppt, pptx, odt, pdf, txt, qt, mov, mpg, avi, mp3, wav, mp4, wma, flv, asf, mpeg,
wmv, m4v, svg, tif, tiff, jpeg, jpg, gif, png, zip, rar, tar, 7z
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