Please read the case study then :
Answer these questions. Try to combine your critical thinking skills, material from the case and theory where is needed.
The case of American Airlines :
Q1: Briefly explain the significance for the “Airport Services” of the two (2) main issues that American Airlines had to deal with and were related to its future growth and competitiveness.
Q2: What were the two (2) major facts that made LIFT unique for the company and the employees?
Q3: Read the following paragraph from the case, and then express your personal explanation on the importance of connecting hierarchy levels with regard to leadership development.
William Mitchell, Managing Director of Leadership Planning and Performance, who took his role as head of American Airlines’ leader development and talent management group in 2007 mentioned that “Most of our managing directors have been with the company 15 to 25 years. Groups such as the Airport Services organization were concerned about building a suitable bench to fill director roles as well as manager roles below director. Likewise, those managers needed to develop frontline people with leadership potential who would be ready to fill front-manager and supervisor roles.”
Q4: Suggest at least one leadership capability that all the managing directors need to get trained or to develop, and explain the reasons why
Q5: In the case is mentioned “There are lots of good things I see in myself and others see in me, but here are a few things I need to address.’ That to me is worth its weight in gold,” William said. The workshop doesn’t end with day two, because follow up coaching occurs a few weeks later. “We’re about building in sustainability,” said Cheryl. Please explain your thoughts why sustainability was so important for the particular company
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