Case assignment: Nordstrom
Assignment (to hand in): Answer questions 1 and 4.
In preparing the case for the class discussion, consider the following issues (do not
hand in):
1. What is the cause of the problems described in the case? How serious are
these problems?
2. Are Nordstrom employees pressured inappropriately by the sales-per-hour
system? By management?
3. How effective is the memo reproduced as Exhibit 3 in clarifying the
distinction between “sell” and “nonsell” time?
4. How would you change management systems at Nordstrom?
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