KPIs or CSFs are measurable values that demonstrate how effective a company is at meeting key business objectives. Think of an area at your current employer (or a previous employer) that would benefit from utilizing metrics such as KPIs or CSFs. Research the benefit of using metrics such as KPIs or CSFs.
Create a 12- to 14-slide PowerPoint presentation that does the following:
Part 1:
• List 5 to 10 common KPIs and CSFs that IT managers use for their IT departments
Part 2:
• Provide a brief background of the company you selected
• Identify a business problem related to the IT department
• Recommend three to five metrics that would help the business gauge success
• Explain the meaning of each metric
• Explain why each metric will help the business or IT department determine success and can improve business decision-making in the long-term
• Discuss the impact the evolution of data, information, business intelligence, and knowledge have on the chosen organization
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