Some staff members may act or do something out of emotions. Leaders and managers need to have a basic understanding of emotional intelligence to help guide staff to making better decisions and understand why the staff member did what they did. For example a nurse smarts off to a patient after the patient had been very disrespectful to her. The patient complained so the nurse was called into the office. The leader or manager needs to have emotional intelligence to understand that the nurse had been disrespected all day by the patient and she eventually had enough of it and smarted back off to the patient. The manager understands why she said what she did but tells the nurse to try not to do it again. here are suitable references to answer these questions Kundzewicz, Z. W., L. J. Mata, N. W. Arnell, P. Döll, P. Kabat, B. Jiménez, K. A. Miller, T. Oki, Z. Sen, and I. A. Shiklomanov. 2007. Freshwater resources and their management. Pp. 173-210 in Climate Change 2007: Impacts, Adaptation and Vulnerability. Contribution of Working Group II to the Fourth Assessment Report of the Intergovernmental Panel on Climate Change, M. L. Parry, O. F. Canziani, J. P. Palutikof, P. J. van der Linden, and C. E. Hanson, eds. Cambridge, U.K.: Cambridge University Press.;Kok, M., B. Metz, J. Verhagen, and S. Van Rooijen. 2008. Integrating development and climate policies: National and international benefits. Climate Policy 8:103-118.;Klopper, E., C. H. Vogel, and W. A. Landman. 2006. Seasonal climate forecasts—Potential agricultural-risk management tools? Climatic Change 76(1-2):73-90.;Kingston, D. G., M. C. Todd, R. G. Taylor, J. R. Thompson, and N. W. Arnell. 2009. Uncertainty in the estimation of potential evapotranspiration under climate change. Geophysical Research Letters 36:L20403.;Khvorostyanov, D. V., P. Ciais, and G. Krinner. 2008. Vulnerability of east Siberia’s frozen carbon stores to future warming. Geophysical Research Letters 35(10):L10703, doi:10710.11029/12008GL033639.;Keppler, F., J. T. G. Hamilton, M. Braãÿ, and T. Rockmann. 2006. Methane emissions from terrestrial plants under aerobic conditions. Nature 439(7073):187-191.;Kehrwald, N. M., L. G. Thompson, T. D. Yao, E. Mosley-Thompson, U. Schotterer, V. Alfimov, J. Beer, J. Eikenberg, and M. E. Davis. 2008. Mass loss on Himalayan glacier endangers water resources. Geophysical Research Letters 35(22).;Katsman, C., W. Hazeleger, S. Drijfhout, G. Oldenborgh, and G. Burgers. 2008. Climate scenarios of sea level rise for the northeast Atlantic Ocean: A study including the effects of ocean dynamics and gravity changes induced by ice melt. Climatic Change 91(3-4):351-374.;Kasperson, J. X., R. E. Kasperson, and B. L. Turner. 2009. Vulnerability of coupled human-ecological systems to global environmental change. Pp. 231-294 in Human Footprints on the Global Environment: Threats to Sustainability, E. A. Rosa, A. Diekmann, T. Dietz, and C. Jaeger, eds. Cambridge, MA: MIT Press.;Kalkstein, L. S., J. S. Greene, D. M. Mills, A. D. Perrin, J. P. Samenow, and J.-C. Cohen. 2008. Analog European heat waves for U.S. cities to analyze impacts on heat-related mortality. Bulletin of the American Meteorological Society 89(1):75-85.
